Let us know your CTF decision
You've decided what you're doing with your
CTF investment
Whether you plan to reinvest the funds, take some or all of the money out, we’re here to help.
Your CTF is waiting for your decision
At 18, your CTF turned into a matured CTF which simply means it has the same benefits and charges as before, but you can’t add any new money to it. It’ll stay this way until you let us know what you’d like to do next.
Confirm your identity
If you’ve not done so already, you must let us know how to communicate with you and prove your identity so we can continue to keep your investment safe.
1. Let us know how you’d prefer us to communicate with you by completing the Child Trust Fund CTF – Update Contact Details Form.
2. Provide us with proof of your identity and address. Details of what you can provide and our address are in the FAQ’s below.
Let us know your plans for your investment
The easiest way is to register online to manage your investment.
You can also let us know by post by completing the CTF Making a Decision Form. Send that to us at our address in the FAQs and we’ll take care of the rest.
Let's talk about risk
The value of your investments and any income from them can go down as well as up and you may not get back the original amount invested. Tax allowances and the benefits of tax-efficient accounts are subject to change and tax treatment depends upon your individual circumstances.
Frequently Asked Questions
To verify your identity, we can accept
- Valid passport
- Valid photocard driving licence (full or provisional)
- Recent evidence of entitlement to a state or local authority-funded educational or other grant
- Most recent HM Revenue and Customs Tax Coding Notification, Assessment or Statement (dated within the last year). If you are working and paying tax, the HMRC will send you a copy of your tax coding notification on request.
- A government-issued document that incorporates your full name and photograph and either your residential address or your date of birth.
We then need something that has been sent in the post to your residential address.
- A bank or debit card statement which has been issued within the last three months (but not ones printed off the internet). If you don’t normally get these sent in the post, if you contact your bank, they can usually send you a one-off statement.
- Utility bill issued within the past three months (but not ones printed off the internet)
- Valid photocard driving licence (full or provisional)*
- Recent evidence of entitlement to a state or local authority-funded educational or other grant*
- Most recent HM Revenue and Customs Tax Coding Notification, Assessment or Statement (dated within the last year)*
- A government-issued document that incorporates your full name and photograph and either your residential address or your date of birth*
* We need two documents so you can’t use the same document to confirm both your identity and your address.
To verify your bank details, we need something from your bank which has your sort code, account number and account name printed on it e.g.
- A bank statement which has been issued within the last three months (but not ones printed off the internet). If you don’t normally get these sent in the post, if you contact your bank, they can usually send you a one-off statement. We can accept the same statement as both proof of your bank details and proof of your address.
- A voided cheque (in other words, one that you have scored through and written VOID across it so that nobody could use it)
- A pre-printed pay-in slip
We don’t recommend that you send us originals of personal documents in the post. However, you can send us certified copies instead.
Certified means that the person who copies your original document needs to confirm that they have seen the original document(s).
To certify a document, the certifier takes a copy of the document.
On each page they need to include
- The statement (it can be stamped or handwritten) “I hereby certify this is a true copy of the original”
- The date (the certification must be within the last 6 months)
- Their signature
- If the copy of your photographic identification (e.g. passport) is not clear, they should also state that it is a good likeness of you.
They also need to provide their full name and designation (e.g. job title), badge/reference/registration number if applicable and clearly note their full address details and telephone number. This is because we need to be able to separately confirm their identity e.g. through a professional register
We can only accept documents certified by people with certain professions. They cannot be someone related to you. They could be a family friend and they need to be currently practicing (e.g. not retired)
The certifiers we can accept are:
- A judge or a magistrate
- A senior civil servant
- A serving police or customs officer
- A commissioner for oaths
- An officer of an embassy, consulate or high commission of the country or territory of issue of documentary evidence of identity
- A lawyer, notary public or legal executive who is a member of a recognised professional body
- An actuary who is a member of a recognised professional body
- An accountant who is a member of a recognised professional body
- A member of the Institute of Chartered Secretaries and Administrators
- A director or officer (working within the Legal or Compliance office) of a regulated financial firm
- The UK Post Office certification service, with details of the individual certifier
The certifier should sign and date each document, and state on each document
- Their name, address and telephone number
- The capacity in which they are certifying the documents
- Their firm if applicable
- Their badge/reference/registration number if possible
Unlike when you apply for a passport, the person certifying your documents doesn’t need to know you personally.
If you don’t know someone that you can ask either personally or professionally, the Post Office offer a certification service for a small fee.
We don’t recommend that you send us originals of documents such as a passport or drivers’ licence in the post. However, you may feel more comfortable sending us original documents such as tax notices or bank statements.
The account will remain open and any funds already received will remain invested. You can transfer to another account within CT. However, you cannot add further payments to or withdraw funds out of the account (including transferring to another provider). Online access to your account may also be restricted.
If we don’t have proof of your bank details, then if you make a withdrawal, we send the proceeds to you by cheque to your registered address.
Please send them to us in the post to:
PO Box 11114
Chelmsford
Essex
CM99 2DG
You can send them in at the same time as the “Update my Contact Details” form above but if you are sending them separately, then please make sure that you provide your account number.