Contact

On this page

General Enquiries
Fund Enquiries
UK Sales Team
How to complain

General Enquiries

For operational and servicing enquiries, contact our Client Service Desk, available from 9am to 5pm in the UK. Please note that we do not accept trading instructions or valuation requests via email.

Columbia Threadneedle Investment Funds (UK) ICVC

Address

Threadneedle Investment Services Limited

PO Box 10033
Chelmsford
Essex
CM99 2AL
United Kingdom

Telephone

0800 953 0134 *
 
*Please note calls are recorded

Print-Fax

Fax

0845 113 0274

Columbia Threadneedle Specialist Funds (UK) ICVC
CT UK Property Authorised Investment Fund
CT UK Property Authorised Trust
Columbia Threadneedle Investment Funds (UK) ICVC

Address

Columbia Threadneedle Fund Management Limited

PO Box 9040
Chelmsford
Essex
CM99 2XH
United Kingdom

Email

Email

[email protected]

Telephone

0330 123 3798 *
 
*Please note calls are recorded

Print-Fax

Fax

0330 123 3755

Columbia Threadneedle (UK) ICVC I
Columbia Threadneedle (UK) ICVC II
Columbia Threadneedle (UK) ICVC III
Columbia Threadneedle (UK) ICVC IV
Columbia Threadneedle (UK) ICVC IX
Columbia Threadneedle (UK) ICVC V
Columbia Threadneedle (UK) ICVC VI
Columbia Threadneedle (UK) ICVC VII
Columbia Threadneedle (UK) ICVC X
CT Property Growth & Income Fund ICVC
CT UK Property Feeder Fund
CT UK Property ICVC

Investment Trusts

Address

Columbia Threadneedle

PO Box 11114
Chelmsford
Essex
CM99 2DG
United Kingdom

Telephone

0345 600 3030 *
 
*Please note calls are recorded

Email

Email

[email protected]

Which Trusts

CT UK Capital & Income Investment Trust PLC
Balanced Commercial Property Trust PLC
The Global Smaller Companies Trust PLC O RD 25P
CT Global Managed Portfolio Trust PLC Income
CT Global Managed Portfolio Trust PLC Growth
CT Private Equity Trust PLC
CT UK High Income Trust PLC
CT UK High Income Trust PLC B
European Assets Trust PLC
F&C Investment Trust PLC
TR Property Investment Trust PLC

Columbia Threadneedle (Lux) I and II Funds

Address

Columbia Threadneedle Investments

International Financial Data Services (Luxembourg) S.A.
49, Avenue John F. Kennedy
L-1855
Luxembourg

Telephone

+352 4640 107 190

Email

Email

[email protected]

Print-Fax

Fax

+352 2452 9046

Columbia Threadneedle (Lux) III Funds

Address

Columbia Threadneedle Investments

State Street Bank Luxembourg S.A.
49, Avenue John F. Kennedy
L-1855
Luxembourg

Telephone

+352 4640 107 460

Email

Email

[email protected]

Print-Fax

Fax

+352 2452 9066

Columbia Threadneedle (Irl) II PLC and Columbia Threadneedle (Irl) II PLC

Address

State Street Fund Services (Ireland) Limited

78 Sir John Rogerson’s Quay
Dublin 2
Ireland

Email

Email

[email protected]

For Columbia Threadneedle (Irl) II PLC

Email

Email

[email protected]

For Columbia Threadneedle (Irl) II PLC

Telephone

+353 1 242 5529

Telephone

+353 1 438 9528

Fund Enquiries

For fund information and general sales enquiries contact our UK Wholesale Client Service Team or your local UK Sales Representative.

Telephone

020 7464 5855 *
 
*Please note calls are recorded

Email

Email

[email protected]

3651, 3647, 3656, 3654, 3673, 25613, 25625
3651, 3647, 3656, 3654, 3673, 25613, 25625

UK Sales Team

Relationship Management

Steve Armitage
Co-Head of UK Wholesale
07764 959766 / 020 7464 5954
Mike O'Toole
Co-Head of UK Wholesale
07876 392362 / 020 7464 5959
Steve Armitage
Co-Head of UK Wholesale
07764 959766 / 020 7464 5954
Mike O'Toole
Co-Head of UK Wholesale
07876 392362 / 020 7464 5959

Regional Sales

Richard Borthwick
Head of UK Regional Sales
07867 142797
Mark Sharman
Regional Sales Manager - Midlands
07739 322464
Tom Hanafin
Regional Sales Manager - South East and Home Counties
07894 807413
Thomas Mulhall
Business Development Manager
07977 835683
Richard Borthwick
Head of UK Regional Sales
07867 142797
Mark Sharman
Regional Sales Manager - Midlands
07739 322464
Tom Hanafin
Regional Sales Manager - South East and Home Counties
07894 807413

London Regional Sales

Tristan Tully
Head of London Sales
07785 710978 / 020 7464 5965
Luke Pullen
London Sales Manager
07890 557433 / 020 7464 5676
Oliver Green
London Sales Manager
07841 346597
Natasha Binsted
Business Development Manager
020 7464 5172/0797 1659026
Tristan Tully
Head of London Sales
07785 710978 / 020 7464 5965
Luke Pullen
London Sales Manager
07890 557433 / 020 7464 5676
Oliver Green
London Sales Manager
07841 346597

Investment Trust Sales

Christine Cantrell
Head of Investment Trust Sales
020 3530 6169
Peter Brown
Investment Trust Sales Manager
020 3530 6515
Christine Cantrell
Head of Investment Trust Sales
020 3530 6169
Peter Brown
Investment Trust Sales Manager
020 3530 6515

Strategic Partnerships

Harry Andronicou
Head of UK Strategic Partnerships
020 7464 5545 / 07796 994659
Jennifer Macbeth
Strategic Client Manager
07714 916167
Eddie Barstow
Solution Sales Manager
07732 083209
Adam Harper
Business Development Manager South
020 7011 4138
Tom Goodland
Solutions Sales Manager
020 7464 5670 / 07979 212224

Adviser Edge

Graham Finlay
Strategic and Technical Sales Manager
07753 832797
John Batten
Strategic and Technical Sales Manager
07977 835797
Harry Andronicou
Head of UK Strategic Partnerships
020 7464 5545 / 07796 994659
Jennifer Macbeth
Strategic Client Manager
07714 916167
Eddie Barstow
Solution Sales Manager
07732 083209
Adam Harper
Business Development Manager South
020 7011 4138
Tom Goodland
Solutions Sales Manager
020 7464 5670 / 07979 212224

Adviser Edge

Graham Finlay
Strategic and Technical Sales Manager
07753 832797

How to complain

At Columbia Threadneedle Investments we take complaints very seriously. If you have a complaint or are dissatisfied please let us know so we can try to put it right. If you wish to complain, please follow the relevant procedure below.

Telephone

0330 123 3798

If calling from outside of the UK please call:
+44 1268 464 321

Lines open weekdays 9am-5pm

Email

Email

[email protected]

Address

Threadneedle Investment Services Limited

PO Box 10033
Chelmsford
Essex
CM99 2AL
United Kingdom

Our commitment

We treat any complaints we receive with utmost care. We aim to resolve any complaints as soon as possible and ideally within three days of the complaint being made. If we cannot resolve the complaint within the three day period, we will write to you with details of our process and keep you updated with the outcome.

How long will it take?

We’ll aim to resolve your complaint as soon as possible. The Financial Ombudsman Service (FOS) allows us eight weeks to resolve a complaint before you can ask them to intervene but hopefully it won’t take that long. If we haven’t responded to all your issues within eight weeks, we’ll write to you to let you know you can refer your case to the FOS.

What if I’m still unhappy following your decision or the resolution you offer?

Please let us know. Our Client Service team will discuss this with you and explain the reasons for our decision. If you’re still unhappy, once we issue our final response, you will be able to refer your complaint to FOS. The FOS will only investigate your complaint after we’ve had the chance to investigate it.

Who are the Financial Ombudsman Service (FOS) and how do I contact them?

The FOS acts impartially to settle individual disputes between consumers and businesses that provide financial services.
You can contact them at:

Telephone

0800 023 4567 or
0300 123 9123

Address

Post

Exchange Tower
London
E14 9SR

The FOS will need you to complete a form, which you can get from their website: https://help.financial-ombudsman.org.uk/help.
We’ll remind you of how to contact FOS when we send you either our final decision letter or our eight week update letter.
Please note that both our complaints process and the FOS service are completely free of charge.

Does following your complaints procedure mean that I can’t follow other avenues like the FOS or legal action?

The FOS will only consider you eligible for their service once you have followed our complaints process and received either our final complaint resolution letter, or a letter from us confirming your right to approach the FOS in the unlikely event that we are unable to resolve your complaint within eight weeks. Making a complaint does not affect your right to take legal action.

Where can I find complaints data?

Details of the number of cases referred to the FOS for individual financial businesses can be found at: http://www.financial-ombudsman.org.uk/publications/complaints-data.html
The Financial Conduct Authority (FCA) provides consolidated complaints data from the industry every six months at: https://www.fca.org.uk/firms/complaints-data

If you are invested in a Luxembourg SICAV or SIF product, the following procedure applies:

Complaints procedure

Investors may file a complaint free of charge in their own language. Complaints may be made orally or in writing using the contact information below:

Telephone

+352 47 17 5 4245

Email

Email

[email protected]

Address

Post

Threadneedle Management
Luxembourg S.A.
Attn. : Complaints Officer
44, rue de la Vallée
L-2661 Luxembourg.

We treat all complaints we receive, whether orally or in writing, with utmost care. However, for your records and to preserve your right to refer your complaint to the Luxembourg regulator, the CSSF, you are encouraged to address your complaint in writing.

Please include the following information in your complaint:

  • your first name and last name
  • your contact details
  • the nature of your relationship with Columbia Threadneedle Investments or its products (e.g. Investor in abc fund)
  • details of the facts giving rise to the complaint along with all relevant supporting documents.

How long will you take to answer my complaint?

We’ll aim to resolve your complaint as soon as possible and ideally within five (5) business days. If we cannot resolve the complaint within five (5) business days, we will contact you with details of our process and keep you updated with the outcome.

The CSSF allows us one month to resolve a complaint before you can ask them to intervene. If we haven’t responded to all your issues within one month, you can refer your case to CSSF.

What if I’m still unhappy following your decision or the resolution you offer?

Please let us know. We will discuss this with you and explain the reasons for our decision. If you’re still unhappy, once we issue our final response, you will be able to refer your complaint to the CSSF. The CSSF will only investigate your complaint after we’ve had the chance to investigate it.

What is the CSSF and how do I make contact?

CSSF is short for the Commission de Surveillance du Secteur Financier. It is the regulator and alternative dispute resolution entity of the Luxembourg financial sector. You can contact the CSSF:
Address

Post

Commission de Surveillance du Secteur Financier
Département Juridique - Service JUR - CC
283, route d’Arlon
L-2991 Luxembourg

Email

Email

[email protected]

The CSSF will need you to complete a form, which you can get from its website. The form and additional information on the CSSF complaints process is available at: https://www.cssf.lu/en/customer-complaints/

Referring your complaint to the CSSF does not affect your right to take legal action.

Does following your complaints procedure mean that I can’t follow other avenues like the CSSF or legal action?

You will not be able to refer your complaint to the CSSF if you have not addressed it to us first.

Following our complaints procedure will not prevent you from taking legal action.

Where can I find complaints data?

The CSSF’s activities as regards the out-of-court resolution of complaints are described in the annual report of the CSSF.

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About Us

Millions of people around the world rely on Columbia Threadneedle Investments to manage their money. We look after investments for individual investors, financial advisers and wealth managers, as well as insurance firms, pension funds and other institutions.

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Our funds

Columbia Threadneedle Investments has a comprehensive range of investment funds catering for a broad range of objectives.

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Our Capabilities

We offer a broad range of actively managed investment strategies and solutions covering global, regional and domestic markets and asset classes.

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